Frequently Asked Questions (FAQs)

Welcome to the Gujeco Help Center! Below are some of the most commonly asked questions about our products, services, and policies. If you still have questions, feel free to reach out — we’re here to help.

Q1. What does Gujeco.com offer?
Gujeco specializes in indoor and outdoor lighting, solar lights, solar battery packs, and EV battery packs with chargers — all designed for energy efficiency, durability, and style.

Q2. Are your lights suitable for home and commercial use?
Yes! We offer a wide range of products suitable for both residential and commercial applications.

Q3. What is the lifespan of your solar lights and battery packs?
Our solar lights typically last 5–7 years, while battery packs have a lifespan of 3–5 years, depending on usage and maintenance.

Q4. Do your EV battery packs come with chargers?
Yes, our EV battery pack combos include compatible chargers for efficient and safe charging.

Q5. Are your products eco-friendly?
Absolutely. All Gujeco products are designed with energy efficiency and environmental sustainability in mind.

Q6. How long does delivery take?
Standard delivery across India takes 4–7 business days. Remote locations may take slightly longer.

Q7. Do you offer free shipping?
We offer free shipping on selected products and promotional offers. Shipping fees (if any) will be visible at checkout.

Q8. Can I return a product if I change my mind?
Yes. We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. See our Return Policy for full details.

Q9. Do your products come with a warranty?
Yes, most of our products come with a 1-year warranty. Warranty details are mentioned on each product page.

Q10. Do you offer installation services?
Currently, we do not provide installation services. However, our lights are easy to install, and we provide guides or manuals where required.

Q11. How can I contact support?
You can reach us via:
📧 Email: care@gujeco.com
📱 Call/WhatsApp: +916354845895
🕒 Monday to Saturday | 10 AM – 6 PM

Q12. What payment methods are accepted?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD).

Q13. Is online payment secure on Gujeco.com?
Yes, we use SSL encryption and trusted payment gateways to ensure secure transactions.